Terms & Conditions for Gifts

  • Gift cards are nonrefundable and should be safeguarded like cash. No replacement or refunds will be given except where required by law.
  • Gift cards are for private use only and may not be used for promotional purposes.
  • Gift cards are redeemable for stays, services and merchandise and may not be redeemed for cash.
  • “Experience” gift cards are valid for the purchased experience for 18 months from issue date and then converted to the underlying purchase value amount if not yet redeemed. However, Pathway Bundle bonus gift vouchers expire and do not retain any value 18 months from issue date if not yet redeemed.
  • Gift cards do not expire (with the exception of the “Experience” gifts as noted above) and will remain valid for the underlying purchase value amount. Pathway Bundle bonus gift vouchers expire and do not retain any value 18 months from issue date if not yet redeemed.
  • When a guest makes a booking using a gift card, the gift card value is considered the deposit for the booking. Our standard cancellation policy applies. If a guest cancels a booked stay using an “Experience” gift card or cash gift card or Pathway Bundle bonus gift voucher within 14 days of arrival, a dollar value equal to 2 nights of the Pathway stay will be deducted from the gift card. Then, for an “Experience” gift card, the gift card will be converted to cash value. Pathway Bundle bonus gift vouchers will not be converted to cash value after the dollar value deduction.
  • Canyon Ranch applies no fees or service charges for use of gift cards.
  • Gift card number is required at time of booking. Gift card must be presented upon arrival; a photocopy is not acceptable.
  • As an added measure against fraudulent activity, e-Gift Cards are delivered to the recipient email address provided upon completion of order verification. Please allow 1-3 business days for order verification processing. A confirmation will be sent to the purchaser’s email when processing is complete.
  • Canyon Ranch Prices are subject to change without notice.
  • Guests receiving services and using Canyon Ranch facilities must be age 14 or older and if under 18 must be accompanied by an adult.
  • Pathway Bundle bonus gift vouchers follow the same terms and conditions above as gift cards except where Pathway Bundle bonus gift vouchers are referenced above.