Contact & FAQs

Gift Well. We Can Help.

Canyon Ranch is here to make it easy and rewarding for you to gift transformative wellness experiences to yourself and your loved ones.

See below our guided steps on giving and redeeming and helpful FAQs.

For additional questions or support, please give us a call at 866-332-4609 to speak directly to a Canyon Ranch gift guide. We can help you put together a custom gift package that meets your specific personal (or professional) wellness needs.

For press and media information and questions, please email us.

How it Works

How to Give
  • When you buy a gift experience, you have a choice to send it to yourself or directly to the recipient.
  • Depending on the gift type, you can choose the number of nights, season, and property.
  • You have an option to include a personal gift message that will appear on the gift certificate. Or send it to yourself to write the note personally.
  • When you buy multiple quantities of a gift, all of the certificates will be sent to one primary address. Or you can add to cart separately for each unique recipient and address.
  • Our Pathway Bundle is our volume-purchasing pathway option ideal for corporate gifting. For every 10 you buy, you receive one bonus pathway!
  • When you purchase a Pathway Bundle, you can send each packaged certificate directly to each recipient by sending those addresses to pathwaygifts@canyonranch.com or calling us at 866-332-4609 after checkout.
How to Redeem
  • Recipients receive a signature Canyon Ranch packaged gift certificate representing the experience.
  • Recipients book their selected pathway, stay, or other services based on their personal preference and journey.
  • Pathways, Passports, and Pathway Bundle gifts should be redeemed within 18 months. After 18 months, the gift value can be applied toward any current offering.
  • For a more customized journey, recipients can speak to a Canyon Ranch gifting guide and craft a unique getaway experience.

Helpful FAQs

For Givers

  • Are gift cards and experiences refundable?
  • How do I purchase a gift card that covers the cost of an entire package or stay?
  • What is the difference between a gift card and an experience pathway gift?
  • How do I purchase multiple gift cards or pathways and send them to different addresses?
  • Can I include a unique gift message?
  • Can I purchase now and have it held to arrive closer to the holidays?
  • In what kind of packaging will my gift arrive?
  • How long will it take for my gift to arrive?
  • How much does shipping cost?
  • Do you ship internationally?
  • My gift hasn’t arrived. What do I do?
  • Does someone have to be there to receive and sign for the package?
  • I’m a Travel Advisor. Can I make an experience gift booking for my customer?
  • I’m a Canyon Ranch Member. Can I also gift Canyon Ranch to others?
  • They are nonrefundable and should be safeguarded like cash. We recommend registering your card upon receipt here in the case that the recipient loses or misplaces their card.

  • We recommend purchasing a pathway, pathway bundle, or passport, which is a complete, all-inclusive stay experience at our immersive resorts in Tucson, Lenox, or Woodside that is expertly composed of curated wellness services. We also offer spa days available in Tucson, Lenox, or Las Vegas.

  • A gift card is a standard cash value card that can be applied towards all or part of an all-inclusive resort stay, a spa day in Las Vegas, or merchandise at Canyon Ranch shops. An experience pathway gift is a complete, all-inclusive stay featuring a program of expertly composed services and activities that are selected by the recipient based on their unique wellness goals. The recipient gets a 3-7 night stay at our immersive resorts in Tucson, Lenox, or Woodside, 5-10 curated services and activities delivering great value on an invaluable experience, and access to all the thoughtful amenities of Canyon Ranch. All they need to do is select and book their preferred pathway, and their stay experience is fully covered.

  • You can purchase multiple quantities and send them to yourself to distribute at will. Or you can add to cart separately for each unique recipient and address. Standard shipping is included. If you’d like to buy a pathway bundle of 10+ pathways, Canyon Ranch can send the individually packaged gifts directly to each recipient. Please contact us after checking out by calling 866-332-4609 or emailing us at pathwaygifts@canyonranch.com.

  • Yes, with each gift purchase you have the option of including a gift message, along with the specific “To” and “From” information. This will appear directly on the gift certificate. When you buy multiple quantities of pathways, you have the option of leaving the optional gift message blank and sending them all to yourself so you can handwrite and tailor the message for each recipient. Alternatively, you can add to cart separately for each unique recipient and address and enter a custom gift message per item. If you’re buying a pathway bundle of 10+ pathways, contact Canyon Ranch after you check out by calling 866-332-4609 or emailing us at pathwaygifts@canyonranch.com, and we can apply custom gift messages for you.

  • Yes. We encourage you to buy early and we can time the delivery so that it arrives closer to the holidays. You have the option of holding until the first, second, third, or fourth week of December. Please note that it may take up to 5 days to process your order in addition to shipping.

  • Your experience gift is delivered in our premium gift packaging, fully recyclable and sustainably sourced. It includes a personal gift message (if you choose), a paper (not plastic) gift card representing the gift for both cash value cards and experience gifts, along with a brief overview of the wellness gift and steps on how to redeem.

  • Gift packages will be mailed within 5 days from purchase. Shipping options are available during checkout. Standard shipping is included and we also offer expedited overnight shipping.

  • Standard domestic shipping (5-7 business days) is included free of charge. Domestic overnight shipping depends on USPS pricing for the shipping location. International shipping price depends on the location and UPS option that you select.

  • We offer shipping to Canada and other select countries available during checkout. Should you be interested in shipping directly to a country not listed, please contact us.

  • Please call Canyon Ranch reservations at 866-332-4609 and provide your order and tracking number.

  • No, there is no signature required.

  • Absolutely. Canyon Ranch experience gifts are an excellent way for your customers – and their loved ones – to make a life change, develop healthier habits, and find joy and purpose. Let your customers know that they can purchase a gift experience for themselves, or for someone special, and you can book on their behalf and help them select a pathway that best matches their wellness goals.

  • Absolutely. You are welcome to buy gifted experiences on this site. If you would like to make a reservation for someone to stay on your membership nights, please call us at (866) 822-1106.

For Recipients

  • How do I redeem a Canyon Ranch gift?
  • What can cash value gift cards be used for?
  • What do I need to bring upon arrival?
  • Do Canyon Ranch gifts expire?
  • Can I extend my stay?
  • Can I change to a different gift type?
  • Can I split or share my gift with someone else?
  • Can I add another person to my stay?
  • Are gift cards and pathways transferable?
  • What room type do I get with my experience pathway?
  • Can I upgrade my room type?
  • I have a cash value gift card. How do I look up my balance?
  • I lost my card. Can I get a new one reissued?
  • Every gift, whether a cash value gift card or experience pathway, comes with a paper card representing the gift. To book a pathway or spa day, call us at 866-332-4609 and be ready to share the card number at that time. To redeem a cash value gift card, please call us at 866-202-4965. Your gift card number is required at time of booking.

    Please also bring your gift card with you and present it upon arrival; photocopies are not acceptable. For e-gift cards, please bring a printed copy of the digital card to show upon arrival.

  • Canyon Ranch gift or e-gift cards can be used toward all or any part of an all-inclusive resort stay and experience pathway in Tucson, Arizona, or Lenox, Massachusetts, or at our new retreat in Woodside, California; a refreshing spa day at Canyon Ranch spa + fitness in Las Vegas; and exclusive products at Canyon Ranch retail shops.

  • Your gift package includes a paper gift card that represents your gift, whether cash value or an experience. Please bring this with you and present it upon arrival; photocopies are not acceptable. For e-gift cards, please bring a printed copy of the digital card to show upon arrival.

  • Canyon Ranch cash value gift cards do not expire. They are nonrefundable and should be safeguarded like cash. Experience pathway gifts, including the Passport with all three stays, should be booked within 18 months from the date of issue. After 18 months, the gift converts to the underlying cash value and does not expire. So long as you book within 18 months, you can plan your stay in the future beyond this date. If you purchase the Pathway Bundle, only the bonus pathway expires 18 months from issue date if not redeemed.

  • Yes, you are welcome to extend your stay for additional nights and pay the difference based on our per night rate. If you’d like to extend the overall pathway experience for a longer duration, you can book another pathway back to back and add not only nights, but a bundle of additional services and activities that align with your wellness goals and intention.

  • Yes, you can extend your stay or choose another property. Depending on the original gift type and value, you may need to cover the difference in price.

  • You can split your pathway stay nights between you and another guest if the guest is staying at the same time. For example, if you have a 7-night pathway, you can stay 4 nights and give 3 nights to someone else staying at the same time. Pathways need to be for consecutive nights. For example, a 7-night pathway cannot be redeemed for two separate 3-night stays.

  • Absolutely. Simply let us know the additional people you’d like to include at the time of booking and you can purchase a separate stay for them.

  • Yes, they can be transferred to another recipient. You simply need to pass along the physical gift card that represents the experience. Gift cards are nonrefundable and should be safeguarded like cash.

  • A pathway stay includes a Deluxe room in Lenox, a Deluxe Queen in Tucson, and a Retreat room in Woodside.

  • Yes, you can upgrade your room type for an additional fee at the time of booking, prior to arrival by calling Reservations at 866-332-4609, or at check-in.

  • For cash value gift or e-gift cards, you can look up your balance anytime by entering your gift card number here.

  • When you receive your gift, we recommend that you register your card with us here. Please note that all gift cards should be safeguarded like cash. If they are not previously registered, we will not be able to replace them. Canyon Ranch is not responsible for lost or stolen cards.

For Companies

  • I'm interested in purchasing wellness gifts for my team. How do I get started?
  • When I purchase a bundle of 10+ pathways, can I send them to multiple addresses?
  • When I purchase a bundle of 10+ pathways, can I include a unique gift message for each recipient?
  • Do pathway bundles expire?
  • We offer transformative wellness experiences ideal for corporate gifting in organizations small and large. Our Pathway Bundle is our volume-purchasing option for gifting multiple pathways at a time. For every 10 you buy, you receive 1 bonus pathway. These work well as end-of-year incentive gifts, annual wellness retreats, or inclusion in competitive benefit packages. See more information on our corporate gifting page. If you have any questions, please contact us by calling 866-332-4609 or emailing us at pathwaygifts@canyonranch.com.

  • Yes, Canyon Ranch can send the individually wrapped gifts directly to each recipient. After you purchase your bundle, simply call us at 866-332-4609 or email us at pathwaygifts@canyonranch.com and provide all the addresses, and we’ll take care of it for you!

  • Yes, Canyon Ranch can apply custom gift messages for you. After you purchase your pathway bundle, simply call us at 866-332-4609 or email us at pathwaygifts@canyonranch.com and provide all of the gift messages, and we’ll take care of it for you!

  • As with all experience gifts, pathways purchased through the bundle should be booked within 18 months from the date of issue. After 18 months, the gift switches to cash value and does not expire. However, the bonus pathway will expire 18 months from issue date if not redeemed.